Stalia Towel Rail

Please check product description for expected deliver times.

Nationwide delivery available

£10 Delivery charge on anything under £50 and free delivery on all orders over £50 .

Delivery 

Whilst every effort is made to deliver goods on the dates or within the periods mentioned on the order, such dates or periods shall be deemed to be an estimate only and we accept no liability whatsoever for any loss or damage of any nature which may be suffered by your selves as a result of any failure on our behalf to deliver goods on or within the times, dates or periods mentioned in the order. 

The goods may be delivered by us in advance of the quoted delivery date upon giving reasonable notice to you. 

Where goods are to be delivered in instalments, each delivery may constitute a separate order and failure by us to deliver any one or more of the instalments in accordance with these Conditions, or any claim by you in respect of any one or more of the instalments, shall not entitle you to treat the order as a whole as cancelled. 

Each instalment may be treated as a separate order and we may charge delivery accordingly. 

We shall not be liable for any non-delivery of goods (even if caused by our negligence) unless you give written notice to us of the non-delivery within 3 days of the date when the goods would in the ordinary course of events have been received. Any liability by us for non-delivery of the goods shall be limited to replacing the goods within a reasonable time or issuing a credit note against any invoice raised for such goods. 

If for any reason you fail to accept delivery of any of the goods, or we are unable to deliver the goods on time because you have not provided appropriate instructions, documents, licences or authorisations: 

The risk in the goods shall pass to you (including for loss or damage); 

The goods shall be deemed to have been delivered; and 

We may store the goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance). 

Delivery will take place to the delivery address as specified by you at the time of order, unless otherwise expressly agreed in writing. 

Our delivery agent or designated delivery company shall not deliver beyond the nearest accessible external hard standing area. 

If the delivery agent enters the recipient’s property to deliver whether or not at your request, then this constitutes a separate arrangement between the recipient and the deliverer, and we shall not be party to any such arrangement. In these circumstances we shall not be liable for any loss, damage or other liability whatsoever or howsoever suffered or incurred as a direct or indirect result of the relevant delivery company entering property. 

The receiver must sign for delivery, and once such proof of delivery is so signed, the goods will be deemed to have been accepted by or on behalf of yourselves. It shall be the recipient’s responsibility to check, before signing for delivery, that the correct quantity of goods has been delivered and that the packaging has not been damaged. Qualifications in signature relating to the lack of examination (“unexamined” etc) cannot be accepted by us in the event of subsequent claims being made. 

You must immediately inspect the goods and notify us of any damage to the goods within 3 days of delivery. We shall have no obligation to replace or repair damaged goods in the event of failure by the Buyer to comply with this provision. 

We will accept no responsibility in respect of goods claimed to have been lost or damaged in transit where delivery is otherwise than by us. 

In the case of goods being sent by post, we will accept no responsibility in respect of goods claimed to have been lost or damaged unless a written complaint is received by both the Post Office and us within 7 days of the date of dispatch. 

Please note that many of our European Suppliers shut down during the summer and Christmas periods for 4 & 2 weeks respectively. This can add to prospective delivery times, especially for non-stock items, and is out of our control. 

We may decline to deliver if: we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or the premises (or the access to them) are unsuitable for our vehicle or delivery agent. 

For deliveries to the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles you may be required to pay extra for delivery. 

Property Ownership and Risk 

The risk in the goods shall pass to you upon delivery. Full ownership will be transferred once payment is received. 

Returns 

Damaged goods being returned will only be collected from your delivery address, unless otherwise agreed in writing. Any other goods, which we accept back, are to be returned by you to our place of business at your expense. 

Items will be accepted as a return which have not been installed or damaged after delivery. 

Goods should be returned in their original packaging, provided such packaging and goods are undamaged. 

We may agree to provide you with replacement goods prior to collecting or receiving back the goods to be returned (whether faulty, damaged or otherwise) but only on the condition that: the replacement goods are paid for in full and we reserve the right to re-invoice you in the event that the returned goods are found to be in a worse condition than when they were originally received by you or where such goods have not been received back to us within 3 months of the replacement goods being received by yourselves. 

A re-stocking charge of 30% will be applied to all non-faulty stock items that wish to be returned. Special order and non-stock products cannot be cancelled. Where cancellation or alteration of orders is accepted by us, you may be required to pay a restocking charge, to cover administrative costs and collection costs (if applicable); such charges to be determined by us. 

If the goods we deliver are faulty or damaged, we will meet the cost of the return, as long as the fault is reported to us within 3 working days. 

Installation 

The goods will be deemed to have been accepted when they have been delivered and we may not accept claims for any visible defects found after installation. 

We accept no liability for any cost incurred relating to the cost of installation. 

We shall not be liable for any plumber’s costs, decorator’s costs, transport costs, late penalties, or any other costs, as a direct or indirect result of (i) any defect in the goods (including but not limited to any manufacturing faults, such as leaks, that become apparent on or after installation) or (ii) late delivery of the goods. 

YOU ARE ADVISED NOT TO BOOK AN INSTALLER OR CONTRACTOR UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED. 

Please do not install any goods that appear damaged.